Delete account

Learn how to permanently and completely delete your MovieShelf Cloud account and all related data.

Attention: Permanent process Deleting your account can not be revoked. All your registered films, settings and your personal subdomain irrevocably deleted.

How can I delete my account?

You have two options for requesting the deletion of your account:

Option A: Directly in the app (Recommended)

1. Open MovieShelf (app or web) and sign up.
2. Navigate to the menu Settlements (Settings).
3. Scroll down to the area Manage account (Account Management).
4. Click on the red button Definitely deleting the account (Delete Account).
5. Confirm the process by re-entering your password.

Option B: Request by email

If you no longer have access to your account, you can request deletion by email:

1. Send an email to [email protected]

(Please use the email address with which you are registered with us)

Use the subject: Request deletion of accounts.We will process and confirm your request within 3 working days.

Which data are deleted?

When your account is deleted, the following data will be removed from our active systems:

• Personal data: Your name, email address and password hash.
• User Content: Your entire movie database, reviews, tags and uploaded custom covers.
• Infrastructure: Your dedicated MovieShelf subdomain will be released.

Retention periods

As soon as you confirm the account deletion, your data will immediately and irrevocably removed from the productive databases.

Note about backups: For data integrity and system security reasons, we keep encrypted, automated offline backups of our entire system for maximum 14 days on. After these 14 days, your data will be completely and irretrievably erased from all our systems (including backups).